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Microsoft Lays Out Linkedin CRM Strategy
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the success of your sales team is...
The 2017 Global State of Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly...
The Forrester Wave™: Sales Force Automation Solutions, Q2 2017
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online,...
The Savvy Sales Leader’s Guide to Building Profitable Relationships
Sales teams work so hard, they can burn out quickly. It’s tough when customer contacts, sales goals, productivity tools, and social networking...
5 Daunting Sales and Marketing Gaps and How to Overcome Them
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and...
Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations...
The Savvy Sales Leader’s Guide to Building Profitable Relationships
Sales teams work so hard, they can burn out quickly. It’s tough when customer contacts, sales goals, productivity tools, and social networking...
Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisations...
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly...
Digital Transformation in Sales: Evolving the Art of Customer Engagement
Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.
...
