Gamifying the Shopping Experience
There’s so much going on in retail at the moment: online, mobile, CX, metaverse, NFTs – the list goes on. Something that consistently appears...
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Published: Apr 13, 2023
El libro de estrategia de la Estrella del Norte
El marco de trabajo de la Estrella del Norte es un modelo para gestionar productos mediante la identificación de una métrica única...
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Published: May 26, 2023
Future of Shopping: Your Guide to a Successful Live Commerce Strategy
Live Commerce has exploded onto the E-Commerce scene with China leading the way in terms of growth and market penetration. In fact, E-Commerce sales as...
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Published: Jul 05, 2022
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts...
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Published: Jun 06, 2023
Maximizing the Potential of Video Cloud Technology for Brands: A Guide to Engaging and Connecting with Your Audience
As the use of video continues to grow in the digital age, businesses are facing numerous challenges when it comes to creating, managing, and delivering...
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Published: Jul 05, 2022
Der ultimative CX-Leitfaden für Agenten: Wie man zum "bevorzugten Arbeitgeber" wird und nicht zum Internet-Meme
Sind Ihre Agenten in der Lage, sprachliche und digitale Interaktionen in einer digital-first Omnichannel-Umgebung zu handhaben?
Wir haben...
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The North Star Playbook
The North Star Framework is a model for managing products by identifying a single, crucial metric (the North Star Metric) that best captures the core value...
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Published: May 26, 2023
Future of Shopping: Your Guide to a Successful Live Commerce Strategy
Live Commerce has exploded onto the E-Commerce scene with China leading the way in terms of growth and market penetration. In fact, E-Commerce sales as...
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Published: May 26, 2023
The Future of Video:A One-stop Video Cloud Solution for Businesses
Video continues to dominate viewers’ time and attention in the digital age. According to the Digital 2022 October Global Statshot Report, which was...
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The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact...
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Published: Apr 06, 2023
5 customer experience strategies for financial services contact centers
Customers expect a combination of speed and personalization from financial services providers. Your ability to deliver on these gives you a great chance...
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The IT expert’s guide to AI and content management.
More than 60 percent of CIOs say artificial intelligence (AI) and machine learning will be critical to their business in five years. As brands continue...
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SugarCRM Expands Ecosystem; Omnichannel Capabilities
SugarCRM has leveraged IBM and other strategic partnerships to broaden its omnichannel appeal to enterprises, making Sugar a strong alternative to Salesforce.com,...
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Guess the Impact Supply Chain Disruptions
Think you understand the financial implications of a tsunami wiping out a global manufacturer? What happens when a major distributor goes bankrupt? ...
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